Privacy Policy | Sundara Casa

Last Updated: August 22, 2025

At Sundara Casa, your privacy matters to us. As a U.S.-based online home decor store, we are committed to protecting your personal information, ensuring secure transactions, and delivering a safe, seamless shopping experience. This Privacy Policy explains how we collect, use, and protect your information when you visit sundaracasa.com or use our services.

For more details about your rights and our store policies, please see our Terms of Service, Refund Policy, and Shipping Policy.

📌 Information We Collect

When you shop with Sundara Casa, we may collect the following types of personal information:

  • Contact Information: Name, email address, billing/shipping address, and phone number.
  • Payment Information: Credit/debit card details, payment confirmations, and transaction records.
  • Account Details: Username, password, preferences, and saved items.
  • Order & Transaction Details: Products viewed, added to cart, purchased, returned, or exchanged.
  • Device & Browsing Information: IP address, browser type, device details, and site usage data (via cookies and analytics).
  • Customer Communications: Information you share when contacting our support team.

📌 How We Use Your Information

We use your personal information to:

  • Process Orders & Deliver Products – including order confirmations, shipping, returns, and refunds.
  • Improve Your Shopping Experience – by personalising recommendations and remembering your preferences.
  • Marketing & Promotions – sending special offers, discounts, and updates (you can unsubscribe anytime).
  • Security & Fraud Prevention – ensuring safe payments and detecting fraudulent activity.
  • Customer Support – responding to inquiries and resolving issues.
  • Legal Compliance – meeting applicable laws, regulations, and valid requests.

📌 How We Share Information

We may share your information only when necessary, including with:

  • Shopify (our e-commerce partner) for secure payments, store hosting, and order processing.
  • Trusted Service Providers for shipping, IT support, marketing, analytics, and fraud detection.
  • Business Partners for advertising and promotions (in compliance with privacy laws).
  • Legal or Safety Obligations if required by law or to protect our business and customers.

We never sell your personal information to third parties.

📌 Cookies & Tracking

Like most online stores, Sundara Casa uses cookies and similar technologies to:

  • Keep your cart and browsing session active.
  • Analyze site performance and customer behavior.
  • Show you relevant promotions and personalized ads.

You can manage cookies through your browser settings at any time.

📌 Your Privacy Rights

Depending on your location, you may have rights such as:

  • Access & Portability: Request a copy of your personal data.
  • Correction: Update inaccurate or incomplete data.
  • Deletion: Ask us to remove your personal data.
  • Opt-Out of Marketing: Unsubscribe from promotional emails anytime.
  • Advertising Choices: Control personalized advertising settings or use tools like Global Privacy Control.

To exercise your rights, email us at support@sundaracasa.com.

📌 International Data Transfers

Sundara Casa securely stores customer data in the U.S. and other regions to support global order fulfilment.We use industry-standard safeguards and comply with applicable laws (including GDPR/CCPA where relevant).

📌 Data Retention & Security

  • We keep your personal information only as long as necessary to process orders, comply with laws, and resolve disputes.
  • We use encryption, secure servers, and fraud monitoring to protect your information.
  • While no system is 100% secure, we work hard to protect your data from unauthorized access.

📌 Children’s Privacy

Sundara Casa does not knowingly collect data from children under 16. If you believe a child has provided personal information, please contact us to have it removed.

📌 Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted here with a revised “Last Updated” date.

📌 Sundara Casa Official Contact

Sundara Casa LLC
📧 Email: support@sundaracasa.com
📞 Phone: (415) 915-3078
📍 Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
🕘 Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)


“At Sundara Casa, we take your trust seriously. Our privacy-first approach ensures your shopping experience is safe, secure, and enjoyable.”